Welcome to AI Search Masters, LLC (“Company,” “we,” “our,” “us”).
By purchasing our services, accessing our website at www.aisearchmasters.com, or engaging with our programs, you (“Client,” “you,” “your”) agree to the following Terms and Conditions (“Terms”). Please read them carefully. These Terms apply to every engagement and are incorporated by reference into each signed service agreement, order, or statement of work between the Company and the Client (each, a “Client Agreement”).
If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and that all references to “you” or “Client” herein refer to such entity.
1. Services
Company provides professional AI visibility, digital marketing, consulting, and web development services including, but not limited to, AI visibility audits, one-time clean-up and corrective services, ongoing visibility growth programs, website design and development (including AI Visibility Website builds), website hosting and maintenance (“SiteCare”), content creation, marketing services, and AI and search engine optimization consulting (collectively, the “Services”).
All Services are digital in nature and no physical goods are shipped. The specific scope, deliverables, pricing, and timelines for each engagement are set out in the applicable Client Agreement. While Company follows industry best practices, we cannot guarantee specific rankings, AI citations, recommendations, or traffic results, as performance depends on external factors such as third-party algorithms and platform policies.
2. Order of Precedence
In the event of any conflict between these Terms and a signed Client Agreement, the Client Agreement controls with respect to that engagement. These Terms govern all matters not addressed in the applicable Client Agreement.
3. Payment Terms
Payment for Services is processed through Stripe or other approved processors. All audit, build, and implementation fees are due upfront unless a payment plan or other schedule is set out in the applicable Client Agreement. Monthly and recurring Services are billed automatically on a recurring basis using the payment method provided by the Client. By purchasing or subscribing to any Service, you authorize Company to charge the payment method on file for all selected Services, including any payment plan installments.
If a payment fails or is missed, Company may pause or suspend Service delivery, including hosting of a live website where the applicable Client Agreement so provides, until the account is brought current. Amounts more than fifteen (15) days past due may accrue a late charge equal to the lesser of 1.5% per month or the maximum rate permitted by law. Where a Client Agreement provides for acceleration of a payment plan upon uncured default, that provision applies in addition to these Terms.
The Client agrees to contact the Company to resolve any billing dispute before initiating a chargeback. Initiating a chargeback for Services that have been delivered in accordance with the applicable Client Agreement is a material breach of these Terms, and the Company may recover the disputed amounts, chargeback fees, and reasonable costs of collection.
4. Minimum Terms & Renewal
Certain Services, including the Company's ongoing visibility growth programs, carry a minimum engagement term stated in the applicable Client Agreement. Following any minimum term, recurring Services continue on a month-to-month basis and renew automatically each billing cycle until canceled in accordance with the Termination section of these Terms.
5. Refund Policy
Due to the nature of digital consulting and resource allocation, all payments are non-refundable once the corresponding work has commenced. For installment plans, each installment is non-refundable once its billing period has begun. For monthly and recurring Services, fees are non-refundable once the billing period has begun, and cancellations or terminations not made in accordance with these Terms will not be eligible for refund; all completed work through the effective termination date remains payable in full.
If the Company is unable to deliver an agreed-upon Service, a pro-rated refund for the undelivered portion will be issued. Partial refunds beyond the foregoing may be considered at the Company's sole discretion only if no deliverables have been produced and no substantial resources have been allocated to the engagement.
6. Client Responsibilities
To ensure quality results, you agree to provide accurate and complete information required for audits, builds, implementation, and ongoing visibility efforts, and to grant all necessary access to applicable platforms including, but not limited to, Google Business Profile, Google Analytics, Google Search Console, your website, hosting or domain accounts, and third-party directories. You are responsible for reviewing and approving deliverables in a timely manner so that the Company can maintain agreed project timelines. Your timely cooperation, communication, and approvals are essential to the successful completion of the Services.
Failure to provide required access, information, approvals, or timely communication may delay deliverables, and any period during which the Company is awaiting required materials, information, approvals, access, or responses from the Client extends the applicable timelines day-for-day. Such delays will not entitle you to any refunds or credits.
All content is delivered for the Client's review, and the Client is solely responsible for ensuring that its business, and the content published on its behalf, complies with the laws, regulations, and industry rules applicable to the Client's profession — including, by way of example, Fair Housing requirements and MLS and board rules for real estate professionals, advertising rules for attorneys, and marketing restrictions applicable to healthcare providers — prior to and following publication.
7. Intellectual Property
All materials, frameworks, methodologies, software, data structures, trade secrets, templates, and related know-how owned or developed by the Company, whether pre-existing or created in connection with the Services (collectively, “Company IP”), are and shall remain the exclusive property of the Company. Nothing in these Terms transfers ownership of Company IP to the Client.
Where a Client Agreement expressly provides that ownership of deliverables transfers to the Client — for example, an AI Visibility Website build — the Client owns those deliverables upon receipt of all corresponding payments in full, as set out in that Client Agreement. Such ownership does not extend to Company IP embodied in the deliverables, for which the Client receives a perpetual, non-exclusive, royalty-free license to use as embodied in the deliverables for the Client's own business purposes.
For all other Services and deliverables, upon full payment of all fees due, the Client is granted a limited, non-exclusive, non-transferable license to use the final deliverables, including content, schema, structured data, and reports, solely for the Client's business purposes. The Client shall not reverse-engineer, copy, modify, sublicense, resell, white-label, or distribute the Company's proprietary materials, training, or frameworks to any third party without the Company's written permission.
The Company retains the right to display completed work in its portfolio and to use it for marketing and reference purposes, unless otherwise agreed in writing.
8. Confidentiality
Each Party agrees to maintain the confidentiality of all non-public business, financial, technical, or strategic information disclosed or accessed in connection with the Services (“Confidential Information”). Confidential Information includes, without limitation, trade secrets, business plans, pricing, customer or vendor data, marketing strategies, and proprietary methodologies.
Each Party shall use the other's Confidential Information solely for the purpose of performing its obligations under these Terms and shall not disclose such information to any third party without prior written consent, except to employees, contractors, or advisors who have a legitimate need to know and are bound by similar confidentiality obligations.
Confidential Information does not include information that (a) becomes public through no fault of the receiving Party, (b) was already lawfully known to the receiving Party, (c) was independently developed without use of the disclosing Party's Confidential Information, or (d) must be disclosed by law, court order, or regulatory authority, provided that reasonable notice is given to allow the disclosing Party to seek protective relief.
Company may use aggregated or anonymized data derived from client engagements for internal analytics, benchmarking, and educational purposes, provided that such data does not directly or indirectly identify the Client.
Each Party acknowledges that a breach of this Section may cause irreparable harm, entitling the non-breaching Party to seek injunctive or equitable relief in addition to any other remedies available at law.
9. Service Delivery & Timelines
Project timelines for audits, builds, implementations, and other deliverables are estimates based on the Client's responsiveness, access permissions, and project scope, and are subject to any specific delivery terms in the applicable Client Agreement. While Company will make commercially reasonable efforts to meet agreed-upon deadlines, timelines may shift due to factors outside of the Company's control, and are extended day-for-day by Client-caused delay as described in the Client Responsibilities section.
Services other than website builds are considered delivered when the defined deliverables have been provided, regardless of the Client's implementation speed or internal delays. Website builds launch in accordance with the review and approval process set out in the applicable Client Agreement.
10. Websites, Hosting & Third-Party Services
Websites built by the Company are hosted through the Company's managed hosting under SiteCare, as described in the applicable Client Agreement. SiteCare is required while a website is hosted by the Company, and its rate is subject to adjustment upon thirty (30) days' written notice. Once all build payments have been received in full, the Client may request transfer of the website project to the Client's own hosting account as provided in the applicable Client Agreement, at which point SiteCare ends and hosting, security, and maintenance become the Client's responsibility.
Certain features depend on third-party platforms and subscriptions — for example, Webflow hosting infrastructure, IDX/MLS listing services, analytics platforms, and AI platforms. Those services are subject to their providers' terms, pricing, and availability, and the Company is not responsible for third-party outages, policy changes, price changes, or discontinuations, though it will use commercially reasonable efforts to maintain and restore affected integrations under SiteCare.
11. Limitation of Liability
Company makes no guarantees of specific search rankings, AI citations, recommendations, or traffic increases. The Company provides strategies and implementation services designed to improve visibility and authority but cannot control third-party algorithms or platforms.
To the maximum extent permitted by law, in no event shall the Company be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, goodwill, or data, arising out of or related to the Services or these Terms, even if the Company has been advised of the possibility of such damages. The Company's total liability shall not exceed the total amount actually paid by the Client for the specific Service giving rise to the claim.
12. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company and its officers, employees, and contractors from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of (a) materials, media, or information supplied by the Client, including any claim that such materials infringe third-party rights; (b) the Client's business, products, services, or the regulatory compliance of content published on the Client's behalf; or (c) the Client's misuse of the deliverables or breach of these Terms.
13. Non-Solicitation & Non-Circumvention
During the term of the Parties' engagement and for twenty-four (24) months following its expiration or termination, the Client shall not use the Company's deliverables, strategies, frameworks, or know-how to provide services that compete with the Company, to white-label or resell such services, or to divert business opportunities from the Company, and shall not solicit or attempt to solicit any employee, contractor, or consultant of the Company for employment or engagement in a competing capacity.
Any breach of this Section constitutes a material breach and may result in termination of the engagement. In addition, the Company shall be entitled to seek injunctive relief and pursue any other remedies available at law or in equity.
14. Termination
Either party may terminate the applicable Client Agreement by providing written notice to the other party, subject to any minimum engagement term and any early-termination provisions stated in that Client Agreement. For monthly and recurring Services, notice of cancellation must be received at least fourteen (14) days before the next billing cycle to avoid automatic renewal.
The Company may immediately suspend or terminate the Services for cause if the Client breaches any material provision of these Terms or the applicable Client Agreement, including failure to make payment when due or violation of the confidentiality, intellectual property, or non-solicitation provisions.
All completed work and all fees accrued through the effective date of termination remain payable in full, including any accelerated amounts provided for in the applicable Client Agreement.
15. Changes to These Terms
We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date and becomes effective upon posting for new engagements and renewals. Changes do not retroactively modify a signed Client Agreement during its then-current term without the Client's written consent.
16. General Provisions
These Terms and any related Client Agreements are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising under these Terms or a Client Agreement shall be resolved through binding arbitration in Pinellas County, Florida, administered by the American Arbitration Association under its Commercial Arbitration Rules; each party bears its own attorneys' fees and costs unless the arbitrator awards otherwise.
The Company is an independent contractor. Nothing in these Terms creates a partnership, joint venture, or employment relationship between the Parties, and neither Party may bind the other.
Neither Party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including outages of third-party platforms, acts of God, or governmental action, provided the affected Party resumes performance as soon as reasonably practicable.
These Terms, together with the applicable Client Agreement, constitute the entire understanding between the Parties regarding their subject matter and supersede all prior discussions and communications. If any provision is held invalid or unenforceable, the remaining provisions continue in full force and effect. No waiver of any term is effective unless in writing and signed by the waiving Party. The Client may not assign or transfer its rights or obligations without the Company's prior written consent; the Company may assign these Terms and any Client Agreement in connection with a sale or reorganization of its business.
All notices or other communications under these Terms must be sent by email or authorized mail, and email constitutes written notice for all purposes. Notices to the Company should be directed to: support@aisearchmasters.com · AI Search Masters, LLC, 3405 34th St. S #245, St. Petersburg, FL 33711.